Food Inc.

The screening of "Food Inc" highlighted some serious issues in the food industry in the USA. What are some of your concerns about food safety at home and abroad?

You may read more about Food Inc.on the official website:
www.foodincmovie.com

The deadline for comments on this post is Friday 18th June, 2010.

Happy blogging!

A Topic from Yogi (Sorry for the super late post)

While you stay in the hotel, have you made any major complaint regarding the facilities or services of the hotel? how the hotel staff solve your complaint and what lesson you might take from that case?

thank you and happy blogging!

POST FROM ARIESTA

With all the different kinds of restaurants..each has their share of pro and cons..even with good food,the service might not be satisfying enough..if u were to make ur own restaurant..what kind of restaurant would u make and y..don't forget to mention the classification of the restaurant!!

ENJOY : )

Reply for Room Rate Enquiry

Dear Mrs Hoffman,

Thank you for your recent enquiry regarding our room rates.

Please find attached a complete list of our room rates for both low and high season.

I would also like to inform you that all prices are fully inclusive of continental breakfast and VAT.

If you would like to make a booking by email, fax, or letter, please include your credit card number and expiry date.

Please do not hesitate to contact me if you would like any further information

Yours sincerely,

Ben Dover

topic from DORENA : D

Heyy guys…hmm the topic for this week’s blog is :
A teamwork in the hotel industry is crucial. Imagine if there are no workers that are helping in the hotel industry, I am sure that it will cause a big mess. So my question is how to maintain a good relationship between the managers and the staffs? How could the staffs be motivated to work?
Happy Blogging~

what do you think?

good morning, sorry for the late post you guys.

for this week's blog i would like to know what does good service mean to you? how do we become a good server? and what do you think about the service nowadays.

go ahead and express yourselves :)

happy blogging

Good morning HTM, sorry for the late post. Couldnt think of a topic last night. But i do have now.
So my quesiton will be

"Do the failure in the interior and architecture of a hotel have any impacts to the customers while the hotel is providing a good services at the same time? If yes, What are the negative and positive impacts"

Happy blogging : D
sorry for the delayed.

"Express your idea"

Hotels always try to give their best effort in order to provide excellent service to the guests. To achieve this, hotels need to understand the current trend and needs of the guests. many revolution have been done by hotels, for example from the manual key to a computerized room key card system. hotels are trying to cope with the advancement of technology in order to attract more guests. as you can see, it is popular today for hotels to provide the 'wi-fi' facility in order to satisfied the guest. Nowadays, most hotels are using the software at the front office; for example Opera, Micros, and many more. it is obvious that technology has been a major contributor for the changes in the hotel's services and facilities.

what kind of technological facility / service that you could expect in the next 5 years time at the hotels? and how it can contribute to the success of the hotel in order to attract the guests?

The deadline for comments on this post is April 2nd.
happy blogging! (:

"Leadership Training"

Case:
In the society now, people are getting more intelligent and richer in their working experience. People are willing to sacrifice their time to get abundant knowledge. On the other hand there are some people that put a side their education to get plenty of experience at work. Now assuming that each one of you is a CEO who has a power to promote a supervisor.
Which one do you choose to become a great supervisor between "a person that have abundant knowledge but lack of experience" OR "a person has plenty of experience but lack of education"?Why?

The deadline for comments on this post is March 26th.

ISSUE

Consider the following issue;

The problem of attracting and retaining qualified hotel workers is increasingly becoming a global challenge. Wage levels, failure to adequately address worker satisfaction, and a reputation for long hours and low pay are all cited as contributing factors.
 
What innovative strategies can creative hospitality professionals develop to attract and retain high quality workers?

The deadline for comments on this post is March 19th.   

Happy blogging!  

Good luck for the final exam!

Dear students,

At Fenni's request, I would like to give you all a little info regarding the final exam.

You can expect the test format / types of questions to be similar to that / those encountered on the mid-term. Having said that, be aware that, as this test weighs 35 percent of your final grade, many of the questions require a more productive response, rather than simply answering multiple choice questions or completing gap fills. This may include, but is not limited to, dialogues, professional letters, requests for information, polite forms etc...

Due to the productive nature of this test, language use (i.e grammar), polite forms etc will be assessed through various sections of the exam - special instructions explaining this are included where relevant.

The test content could be broken down in the following way;

• vocabulary - 20%
• grammar - 10%
• dialogues - 40%
• professional writing - 30%
  

In terms of revision, as the test focuses more heavily on the second half of the course, you should focus your revision on course content from the second half of the course. However, you should also expect to be tested on the earlier units as well, so... I think you catch my drift :)

If you have any further questions, please feel free to email or contact me through the blog.

Good luck to you all,

Mr. Lee

Open Discussion

Dear students,

For this week's blog, please generate discussion on any aspect of your studies or topics related to hotel and tourism.

You may wish to reflect upon your experiences of studying this major so far.

Has studying HTM been as you expected when you choose this major?

Have there been any surprises along the way?

Which part of your studies have you enjoyed most/least?

The deadline for comments on this post Friday 11th December 2009.

Happy blogging!

Mr. Lee

Group Presentations

Dear students,

I would like to inform you that group presentations, weighing 5 percent of your final grade, will be held on Thursday 7th January 2009.

Presentations should be between 15 and 20 minutes long including time allocated for questions. You will marked down for poor timing, so please consider this carefully in your planning.

The materials are now available for you to download from accessbi.

Good Luck!

Mr. Lee

Mid-term Test Results

Dear students,

These are the mid-term results listed by student ID


1301026193 - 86%
1301026413 - 66%
1301026483 - 75%
1301026514 - 87%
1301026584 - 83%
1301026691 - 78%
1301026760 - 71%
1301026943 - 50%
1301027044 - 91%
1301027050 - 91%
1301027145 - 60%
1301027265 - 66%
1301027271 - 86%
1301027340 - 67%
1301027353 - 81%
1301027800 - 78 %
1301027952 - 84%
1301054064 - 59%
1301069955 - 71%
1301070894 - 82%
1301070925 - 74%
1301070950 - 94%
1200993390 - 77%
1301026363 - 81%

Congratulations!

Mr. Lee

Plan an Itinery

Dear students,

Plan an itinerary for a weekend break to a destination of your choice. This should include Saturday and Sunday morning, afternoon, and evening.

The deadline for comments on this post is Friday 20th November 2009.

Enjoy!

Mr. Lee

Responding to a Complaint

Dear students,

In order to evaluate your last writing assignment, please make use of the following sample response:


Dear Mr. Grundy,

Thank you for your email regarding your recent holiday with Med Tours.

We are very sorry to hear that you were dissatisfied with the organization of your holiday, as we always try to ensure that all our customers receive the highest quality of service.

In your email you mentioned several inconsistencies between the brochure and the conditions in the hotel, particularly the distance from the beach and the delays affecting the length of the stay. Thank you for bringing these matters to our attention. Rest assured that we will amend the information in the brochure.

We were sorry to hear that the staff were unhelpful during your delay at the airport. It is company policy that clients who are delayed are kept fully updated and provided with complimentary refreshments. We will look into why this did not occur in your case.

The further inconveniences you suffered relating to the hotel and the resort, while not our direct responsibility, are of concern to us and we will investigate them.

We value your custom and, as compensation for the inconvenience you have suffered, we would like to offer you a 30% discount on your next holiday with Med Tours.

Once again, our sincerest apologies for the inconvenience caused and we look forward to hearing from you soon.

Yours sincerely


Lee Hoole

Manager

Dear students,

I would like to take this opportunity to apologize for the recent class cancellations and scheduling problems. I will certainly do my best to ensure that these problems are avoided in future.

I appreciate that you did not receive all the scheduled classes before the mid-term, and therefore, did not cover all the material included on the mid-term examination. please rest assured that I have taken this into consideration in my marking of your test papers and that my grading will be adjusted accordingly.

See you all soon,

Mr. Lee

Respond to Customer Complaint

Write an email response to Mr. Grundy's complaint.

Please consider the following writing conventions;

• Make sure the opening salutation is Dear + title and name of person.
• End your email with Yours sincerely.
• Separate your ideas logically using paragraphs.
  
• Leave a space between paragraphs.
• Check the content for errors in spelling, punctuation, and grammar.

What to include in your response;

• Explain the purpose of the email and thank the sender for bringing the matter to your attention.
• Express sympathy and apologize where necessary but do not accept fault.
  
• Deal with each part of the complaint fully.
• State what action you will take.
• Tell the customer how important his relationship is to you.
• Offer compensation reflecting the severity of the complaint.

The deadline for this post is Friday 30th October 2009.

A suggested response will be posted later so that you may self-check.

Good luck!

Mr. Lee

Dear students,

Please generate discussion on the following topic:

What innovative ideas do you have about how Jakarta could be improved as a tourist destination. Please don't just state the obvious - try to come up with something new.

The deadline for comments on this post is Friday October 9th 2009.

Happy blogging!

NEW LAYOUT

okay mates, i changed it to blue now since some people dislike it to be pink. so, is this better because I want the WHOLE class to like the layout : ) so tell me about it.
and have a nice weekend.
:)