"Express your idea"

Hotels always try to give their best effort in order to provide excellent service to the guests. To achieve this, hotels need to understand the current trend and needs of the guests. many revolution have been done by hotels, for example from the manual key to a computerized room key card system. hotels are trying to cope with the advancement of technology in order to attract more guests. as you can see, it is popular today for hotels to provide the 'wi-fi' facility in order to satisfied the guest. Nowadays, most hotels are using the software at the front office; for example Opera, Micros, and many more. it is obvious that technology has been a major contributor for the changes in the hotel's services and facilities.

what kind of technological facility / service that you could expect in the next 5 years time at the hotels? and how it can contribute to the success of the hotel in order to attract the guests?

The deadline for comments on this post is April 2nd.
happy blogging! (:

"Leadership Training"

Case:
In the society now, people are getting more intelligent and richer in their working experience. People are willing to sacrifice their time to get abundant knowledge. On the other hand there are some people that put a side their education to get plenty of experience at work. Now assuming that each one of you is a CEO who has a power to promote a supervisor.
Which one do you choose to become a great supervisor between "a person that have abundant knowledge but lack of experience" OR "a person has plenty of experience but lack of education"?Why?

The deadline for comments on this post is March 26th.

ISSUE

Consider the following issue;

The problem of attracting and retaining qualified hotel workers is increasingly becoming a global challenge. Wage levels, failure to adequately address worker satisfaction, and a reputation for long hours and low pay are all cited as contributing factors.
 
What innovative strategies can creative hospitality professionals develop to attract and retain high quality workers?

The deadline for comments on this post is March 19th.   

Happy blogging!