Open Discussion

Dear students,

For this week's blog, please generate discussion on any aspect of your studies or topics related to hotel and tourism.

You may wish to reflect upon your experiences of studying this major so far.

Has studying HTM been as you expected when you choose this major?

Have there been any surprises along the way?

Which part of your studies have you enjoyed most/least?

The deadline for comments on this post Friday 11th December 2009.

Happy blogging!

Mr. Lee

Group Presentations

Dear students,

I would like to inform you that group presentations, weighing 5 percent of your final grade, will be held on Thursday 7th January 2009.

Presentations should be between 15 and 20 minutes long including time allocated for questions. You will marked down for poor timing, so please consider this carefully in your planning.

The materials are now available for you to download from accessbi.

Good Luck!

Mr. Lee

Mid-term Test Results

Dear students,

These are the mid-term results listed by student ID


1301026193 - 86%
1301026413 - 66%
1301026483 - 75%
1301026514 - 87%
1301026584 - 83%
1301026691 - 78%
1301026760 - 71%
1301026943 - 50%
1301027044 - 91%
1301027050 - 91%
1301027145 - 60%
1301027265 - 66%
1301027271 - 86%
1301027340 - 67%
1301027353 - 81%
1301027800 - 78 %
1301027952 - 84%
1301054064 - 59%
1301069955 - 71%
1301070894 - 82%
1301070925 - 74%
1301070950 - 94%
1200993390 - 77%
1301026363 - 81%

Congratulations!

Mr. Lee

Plan an Itinery

Dear students,

Plan an itinerary for a weekend break to a destination of your choice. This should include Saturday and Sunday morning, afternoon, and evening.

The deadline for comments on this post is Friday 20th November 2009.

Enjoy!

Mr. Lee

Responding to a Complaint

Dear students,

In order to evaluate your last writing assignment, please make use of the following sample response:


Dear Mr. Grundy,

Thank you for your email regarding your recent holiday with Med Tours.

We are very sorry to hear that you were dissatisfied with the organization of your holiday, as we always try to ensure that all our customers receive the highest quality of service.

In your email you mentioned several inconsistencies between the brochure and the conditions in the hotel, particularly the distance from the beach and the delays affecting the length of the stay. Thank you for bringing these matters to our attention. Rest assured that we will amend the information in the brochure.

We were sorry to hear that the staff were unhelpful during your delay at the airport. It is company policy that clients who are delayed are kept fully updated and provided with complimentary refreshments. We will look into why this did not occur in your case.

The further inconveniences you suffered relating to the hotel and the resort, while not our direct responsibility, are of concern to us and we will investigate them.

We value your custom and, as compensation for the inconvenience you have suffered, we would like to offer you a 30% discount on your next holiday with Med Tours.

Once again, our sincerest apologies for the inconvenience caused and we look forward to hearing from you soon.

Yours sincerely


Lee Hoole

Manager

Dear students,

I would like to take this opportunity to apologize for the recent class cancellations and scheduling problems. I will certainly do my best to ensure that these problems are avoided in future.

I appreciate that you did not receive all the scheduled classes before the mid-term, and therefore, did not cover all the material included on the mid-term examination. please rest assured that I have taken this into consideration in my marking of your test papers and that my grading will be adjusted accordingly.

See you all soon,

Mr. Lee

Respond to Customer Complaint

Write an email response to Mr. Grundy's complaint.

Please consider the following writing conventions;

• Make sure the opening salutation is Dear + title and name of person.
• End your email with Yours sincerely.
• Separate your ideas logically using paragraphs.
  
• Leave a space between paragraphs.
• Check the content for errors in spelling, punctuation, and grammar.

What to include in your response;

• Explain the purpose of the email and thank the sender for bringing the matter to your attention.
• Express sympathy and apologize where necessary but do not accept fault.
  
• Deal with each part of the complaint fully.
• State what action you will take.
• Tell the customer how important his relationship is to you.
• Offer compensation reflecting the severity of the complaint.

The deadline for this post is Friday 30th October 2009.

A suggested response will be posted later so that you may self-check.

Good luck!

Mr. Lee