Dear students,
These are the mid-term results listed by student ID
1301026193 - 86%
1301026413 - 66%
1301026483 - 75%
1301026514 - 87%
1301026584 - 83%
1301026691 - 78%
1301026760 - 71%
1301026943 - 50%
1301027044 - 91%
1301027050 - 91%
1301027145 - 60%
1301027265 - 66%
1301027271 - 86%
1301027340 - 67%
1301027353 - 81%
1301027800 - 78 %
1301027952 - 84%
1301054064 - 59%
1301069955 - 71%
1301070894 - 82%
1301070925 - 74%
1301070950 - 94%
1200993390 - 77%
1301026363 - 81%
Congratulations!
Mr. Lee
Friday, 20 November 2009
Friday, 13 November 2009
Plan an Itinery
Dear students,
Plan an itinerary for a weekend break to a destination of your choice. This should include Saturday and Sunday morning, afternoon, and evening.
The deadline for comments on this post is Friday 20th November 2009.
Enjoy!
Mr. Lee
Plan an itinerary for a weekend break to a destination of your choice. This should include Saturday and Sunday morning, afternoon, and evening.
The deadline for comments on this post is Friday 20th November 2009.
Enjoy!
Mr. Lee
Sunday, 8 November 2009
Responding to a Complaint
Dear students,
In order to evaluate your last writing assignment, please make use of the following sample response:
Dear Mr. Grundy,
Thank you for your email regarding your recent holiday with Med Tours.
We are very sorry to hear that you were dissatisfied with the organization of your holiday, as we always try to ensure that all our customers receive the highest quality of service.
In your email you mentioned several inconsistencies between the brochure and the conditions in the hotel, particularly the distance from the beach and the delays affecting the length of the stay. Thank you for bringing these matters to our attention. Rest assured that we will amend the information in the brochure.
We were sorry to hear that the staff were unhelpful during your delay at the airport. It is company policy that clients who are delayed are kept fully updated and provided with complimentary refreshments. We will look into why this did not occur in your case.
The further inconveniences you suffered relating to the hotel and the resort, while not our direct responsibility, are of concern to us and we will investigate them.
We value your custom and, as compensation for the inconvenience you have suffered, we would like to offer you a 30% discount on your next holiday with Med Tours.
Once again, our sincerest apologies for the inconvenience caused and we look forward to hearing from you soon.
Yours sincerely
Lee Hoole
Manager
In order to evaluate your last writing assignment, please make use of the following sample response:
Dear Mr. Grundy,
Thank you for your email regarding your recent holiday with Med Tours.
We are very sorry to hear that you were dissatisfied with the organization of your holiday, as we always try to ensure that all our customers receive the highest quality of service.
In your email you mentioned several inconsistencies between the brochure and the conditions in the hotel, particularly the distance from the beach and the delays affecting the length of the stay. Thank you for bringing these matters to our attention. Rest assured that we will amend the information in the brochure.
We were sorry to hear that the staff were unhelpful during your delay at the airport. It is company policy that clients who are delayed are kept fully updated and provided with complimentary refreshments. We will look into why this did not occur in your case.
The further inconveniences you suffered relating to the hotel and the resort, while not our direct responsibility, are of concern to us and we will investigate them.
We value your custom and, as compensation for the inconvenience you have suffered, we would like to offer you a 30% discount on your next holiday with Med Tours.
Once again, our sincerest apologies for the inconvenience caused and we look forward to hearing from you soon.
Yours sincerely
Lee Hoole
Manager
Dear students,
I would like to take this opportunity to apologize for the recent class cancellations and scheduling problems. I will certainly do my best to ensure that these problems are avoided in future.
I appreciate that you did not receive all the scheduled classes before the mid-term, and therefore, did not cover all the material included on the mid-term examination. please rest assured that I have taken this into consideration in my marking of your test papers and that my grading will be adjusted accordingly.
See you all soon,
Mr. Lee
I would like to take this opportunity to apologize for the recent class cancellations and scheduling problems. I will certainly do my best to ensure that these problems are avoided in future.
I appreciate that you did not receive all the scheduled classes before the mid-term, and therefore, did not cover all the material included on the mid-term examination. please rest assured that I have taken this into consideration in my marking of your test papers and that my grading will be adjusted accordingly.
See you all soon,
Mr. Lee
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