Respond to Customer Complaint

Write an email response to Mr. Grundy's complaint.

Please consider the following writing conventions;

• Make sure the opening salutation is Dear + title and name of person.
• End your email with Yours sincerely.
• Separate your ideas logically using paragraphs.
  
• Leave a space between paragraphs.
• Check the content for errors in spelling, punctuation, and grammar.

What to include in your response;

• Explain the purpose of the email and thank the sender for bringing the matter to your attention.
• Express sympathy and apologize where necessary but do not accept fault.
  
• Deal with each part of the complaint fully.
• State what action you will take.
• Tell the customer how important his relationship is to you.
• Offer compensation reflecting the severity of the complaint.

The deadline for this post is Friday 30th October 2009.

A suggested response will be posted later so that you may self-check.

Good luck!

Mr. Lee

Dear students,

Please generate discussion on the following topic:

What innovative ideas do you have about how Jakarta could be improved as a tourist destination. Please don't just state the obvious - try to come up with something new.

The deadline for comments on this post is Friday October 9th 2009.

Happy blogging!